Fluency Voice in Chesapeake, VA, US (United States)
Company Overview:
Engineering Services, Computer Services, Welding, Computer Network Services, Components to Specification, Store Fitting Design, On Site Welding, Routers, Change Control Services, Performance Analysis Services, Managed Web Site Services, Hosted Exchange Services, Monitoring System Consultancy available from Fluency Voice based in Chesapeake, VA. Click the links below to visit our website or contact us via our profile page.
Company Statistics:
ViewContact Details
Address:Chesapeake, VA, 23320, United States
Telephone:757 420 7500
Fax:
Pages on Fluency Voice's website :
Properly implemented speech applications have a compelling ROI and a low Total Cost of Ownership (TCO). Speech applications also improve customer satisfaction – research shows that 80% of callers prefer speech over ‘touch tone’ systems.
Fluency develops the Virtual Speech Agent (VSA) Suite™, a fully integrated speech recognition application suite that enables callers to utilise several self-service options by speaking naturally as if to a live agent.
Ever-increasing customer expectations and new, more capable technology have presented Utility Companies with an entirely new set of strategic challenges. Placing a premium on delivering first class customer service, Utilities must balance this need with some specific industry challenges:
Our specialists work to analyse objective and subjective data to determine the usability of the existing system. This is done through business metrics such as call success rates and traffic volumes, as well as monitoring, recording, transcription and analysis of live calls.
Philip joined Fluency as CEO in January 2005 with over 20 years experience in the technology industry and a first-rate track record of growing software companies in both Europe and the USA.
Web Pages:
Fluency Voice Technology - Speech recognition applications for call centres
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Bobsguide - Fluency Voice Technology
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Fluency Voice Technology Limited
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